Providing clients with a service is a challenge. Clients want to ensure they are getting the most for their money, while your employees stress over keeping client expectations in check and in-line with their capabilities. Skilled client services talent works as a liaison between both parties through expert customer service and an in-depth understanding of tech to ensure the process stays productive and the final product lives up to expectations. These experts build on the initial scope of the request, interpret requests into deliverable projects, add change orders as needed, and improve the overall client experience which leads to an increase in customer referrals and repeat business from past clients. A qualified Project Manager, for instance, will translate unclear client requests into tangible tasks that fall under the scope of your services. The rise of various tools and technologies like Asana, Trello, and JIRA have made project management easier than ever, but only if you have experts that know how to best utilize them. Through the use of client services talent, you can rest assured that projects will be expertly handled and remain on time. Whether you need a Product Manager that understands design and development constraints and realities or a Digital Project Manager to own the full scope of projects, including planning, budget management, timelines, and prioritization, we have the client services talent you’re missing.
Titles
Product Manager, Digital Project Manager, Interactive Project Manager, Digital Marketing Manager, Manager of Operations, Marketing Coordinator, QA Manager
Technologies & Platforms
JIRA, Asana, Basecamp, Do, Blossom, Harvest, Balsamiq, Sketch, Axure, GitHub, Waffle, MS Project, Keynote, Google Analytics, Sitecatalyst, Adobe Analytics, HubSpot, Pardot, Eloqua, Marketo, Grammarly, Slack, Trello

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